BOOKING POLICIES

 
 
 

CANCELLATION POLICY:

  • You may cancel your class up to two hours before the start time without any penalty, using either our website or the HYPE Fitness app. (Two hours = If your class starts at 6:15pm, you must cancel at or before 4:14pm.)

  • Please ensure cancellations are made through these channels to avoid any issues, as emails or texts are not considered official cancellations.

LATE CANCEL & NO-SHOW POLICY:

Late Cancel Policy (Non-Unlimited Members):

  • If you cancel within two hours of the class start time, a $15 penalty will be incurred, however, you will retain your class credit.

Rescheduling Classes (Non-Unlimited Members):

  • You may request to be moved to another class up to original class start time by text or email for a $10 processing fee. New class must occur within 24 hours of original class time. It is important that you do NOT self-cancel your booking if you plan to request to be moved. Once you cancel your booking, the Late Cancellation fee will instantly apply, is non-refundable and the booking becomes ineligible to be moved.

  • If you choose to not attend and do not move to another class, you will be charged a $15 late cancellation fee but will retain your class credit (if applicable).

  • Failing to attend the new class after moving will result in a no-show penalty of $15 - $20.

Late Cancel Policy (Unlimited Members):

  • If you cancel within two hours of the class start time, a $20 penalty will be incurred.

Rescheduling Classes (Unlimited Members):

  • You may request to be moved to another class up to original class start time by text or email for a $10 processing fee. New class must occur within 24 hours of original class time.

  • If you choose to not attend and do not move to another class, you will be charged a $20 late cancellation fee.

  • Failing to attend the new class after moving will fall under the No-Show Policy discussed below.

No-Show Policy (all attendees):

  • Non-Unlimited Members, Class Package Holders (including 2-Week Trial), Subscribers and Drop-ins: Not showing up for a class or showing up beyond the 5-minute grace period will qualify as a no-show, resulting in the loss of a class credit and a $15 penalty.

  • Unlimited Members: Since class credits are not applicable, not showing up for a class or showing up beyond the 5-minute grace period will qualify as a no-show and incur a $20 penalty.

    LATE ARRIVAL & WAITLIST POLICY:

    ⚠️IMPORTANT⚠️ When classes are waitlisted, those clients are prioritized over honoring the grace period. Spots may be released at class start time.

    IN OTHER WORDS:

    A 5-minute grace period is offered only if the class is not waitlisted. If there is a waitlist, your spot may be released at the start of class to waitlisted patrons. Those arriving within the grace period but unable to enter class will be refunded their credits.

    First-Time Cycling Clients:

  • Please arrive at least 10 minutes early to allow time for bike setup.

  • Late arrivals may forfeit entry.

    Refunds will not be furnished.