Auto-Renewing Membership
Terms & Conditions
BOOKMARK THIS PAGE! If reviewing this page when purchasing a membership in person, you hereby agree to the terms and conditions contained herein. Please notify the front desk staff when you have completed reviewing.
Our Auto-Renewing Memberships grants the user the opportunity to book the agreed-upon number classes per month to any group class at HYPE, excluding special events and charity classes.
TERMS
You will be charged the quoted price every month on a recurring payment plan until terminated.
A minimum of one (1) renewal is required.
A fee of $25 ($30 for Unlimited options) will be incurred if client cancels subscription before 1st renewal.
Memberships are not designed to be shared.
Unused class credits do NOT roll over upon renewal.
MEMBER PERKS
Complimentary cycling shoe, towel, and yoga mat rental
The ability to choose your own bike for cycling classes
20% off studio essentials and merchandise (not including consignment items)
Monthly guest passes (Unlimited Members only)
Discounted Members-only drop-ins should you need additional credits on limited (4, 8 or 12 per month) memberships. Bookmark this link!
POLICIES
CLASS CANCELLATION POLICY:
You may cancel your class up to two hours before the start time without any penalty, using either our website or the HYPE Fitness app.
Please ensure cancellations are made through these channels to avoid any issues, as emails or texts are not considered official cancellations.
CLASS NO-SHOW & LATE CANCEL POLICY:
Late Cancel Policy:
If you cancel within two hours of the class start time, a $15 penalty will be incurred, however, you will retain your class credit.
Rescheduling Classes:
You may request to be moved to another class within 2 hours of your original class time by text or email for a $10 processing fee.
If you choose to not attend and do not move to another class, you will be charged a $15 late cancellation fee but will retain your class credit (if applicable).
Failing to attend the new class after moving will result in a no-show penalty of $15 - $20.
No-Show Policy:
Non-Unlimited Members, Class Package Holders (including 2-Week Trial), Subscribers and Drop-ins: Not showing up for a class or showing up beyond the 5-minute grace period will qualify as a no-show, resulting in the loss of a class credit and a $15 penalty.
Unlimited Members: Since class credits are not applicable, not showing up for a class or showing up beyond the 5-minute grace period will qualify as a no-show and incur a $20 penalty.
CLASS LATE ARRIVAL & WAITLIST:
We do not permit late entry beyond 5 minutes past start time for any classes. If you arrive beyond the grace period, you will be deemed a No-Show.
All first-time cycling clients must arrive at least 10 minutes before class start time or may forfeit entry.
For waitlisted classes, your spot cannot be guaranteed even if you arrive within the allotted grace period. On-site, waitlisted patrons will be admitted at the start of class time.
MEMBERSHIP FREEZES & MEMBERSHIP CANCELLATION:
Membership pauses and cancellations require 5 business days written notice before scheduled draft date.
Accounts may be frozen for a minimum of 30 days and a maximum of 90 days.
Outstanding credits may not be used while account is frozen and will be permanently lost upon cancellation.
All membership inquiries must be sent via email to SUPPORT@HYPESILVERLAKE.COM a minimum of 5 business days before your draft date.
Refunds will not be furnished.
Auto-Renewing 10-Pack
Terms & Conditions
BOOKMARK THIS PAGE! By reviewing this page when purchasing a subscription in person, you hereby agree to the terms and conditions contained herein. Please notify the front desk staff when you have completed reviewing.
TERMS
This Auto-Renewing Subscription offers 10 group class credits to be used over six months.
This subscription will auto-renew at $199 when the class credits expire (six months from purchase) OR when the 10th class credit is booked, whichever comes first.
Auto-renewal subscriptions cannot be canceled before the first renewal.
This subscription is not designed to be shared.
POLICIES
CLASS CANCELLATION POLICY:
You may cancel your class up to two hours before the start time without any penalty, using either our website or the HYPE Fitness app.
Please ensure cancellations are made through these channels to avoid any issues, as emails or texts are not considered official cancellations.
CLASS NO-SHOW & LATE CANCEL POLICY:
Late Cancel Policy:
If you cancel within two hours of the class start time, a $15 penalty will be incurred, however, you will retain your class credit. (Unlimited members incur a fee of $20 since there is no credit to retain.)
Rescheduling Classes:
You may request to be moved to another class within 2 hours of your original class time by text or email for a $10 processing fee.
If you choose to not attend and do not move to another class, you will be charged a $15 late cancellation fee but will retain your class credit (if applicable).
Failing to attend the new class after moving will result in a no-show penalty of $15 - $20.
No-Show Policy:
Non-Unlimited Members, Class Package Holders (including 2-Week Trial), Subscribers and Drop-ins: Not showing up for a class or showing up beyond the 5-minute grace period will qualify as a no-show, resulting in the loss of a class credit and a $15 penalty.
Unlimited Members: Since class credits are not applicable, not showing up for a class or showing up beyond the 5-minute grace period will qualify as a no-show and incur a $20 penalty.
CLASS LATE ARRIVAL & WAITLIST:
We do not permit late entry beyond 5 minutes past start time for any classes. If you arrive beyond the grace period, you will be deemed a No-Show.
All first-time cycling clients must arrive at least 10 minutes before class start time or may forfeit entry.
For waitlisted classes, your spot cannot be guaranteed even if you arrive within the allotted grace period. On-site, waitlisted patrons will be admitted at the start of class time.
FREEZES & SUBSRIPTION CANCELLATION:
Subscription cancellations require 5 business days written notice before scheduled draft date.
Subscriptions are not eligible for freezing.
All subscription inquiries must be sent via email to SUPPORT@HYPESILVERLAKE.COM a minimum of 5 business days before your renewal date.
A $25 service fee will be added to any subscriptions canceled before the first renewal. To cancel auto-renewal, please submit your request in writing 5 business days weeks prior to the next renewal or before taking the 10th class to SUPPORT@HYPESILVERLAKE.COM.